TerraGo’s Outage Reporting Portal enables residents and stakeholders to report service issues through a mobile-friendly, self-service platform.
Empower customers to report issues directly—no waiting on hold or overwhelming your call center.
Deliver transparency and trust with real-time updates every step of the way.
Give crews the clear, accurate data they need to respond quickly and effectively.
Improve infrastructure reliability, increase service levels, and lower maintenance expenses with real-time data, automated workflows, predictive insights and a single pane of glass view of assets and crews.
Georgia Power deployed the TerraGo community engagement solution, featuring a public streetlight outage reporting portal. Seamlessly integrated with the Georgia Power website, customers can instantly report a streetlight out from any computer or mobile device. They can also sign up to get status updates until the problem is fixed. Since the TerraGo software also integrates smart controls on 400,000 lights, many of the outages have already been detected and restoration is underway. The TerraGo software also prevents duplicate reports once an outage is detected or reported. The result – a reduction of over 100,000 phone calls to the customer care center since the outage site was launched in April 2024. Most importantly, surveys confirm the clear improvement of customer satisfaction since the launch of the tool.
“We are really excited to be working with the team at TerraGo. […] within 24 hours, they configured the software to assist with post-Hurricane Helene audits and restoration efforts for both outdoor lighting and power delivery infrastructure. Amazing!
Above and beyond the software is the customer service they have provided. Top notch!”
Outdoor Lighting and Smart City Maintenance,
Manager
Georgia Power
TerraGo delivers fully customizable, field-proven solutions that launch fast, adapt to your workflows, and empower your teams with no-code tools, powerful integrations, and unmatched customer support.
Yes. TerraGo integrates seamlessly with your existing systems using our secure, scalable commercial connectors. TerraGo does more than provide integration software. As part of our comprehensive SaaS solution, we configure, deploy, monitor, and maintain these interfaces – ensuring smooth data flow and worry-free integration services.
The world’s leading cities and utilities use TerraGo for field operations, outdoor lighting management, outage response, and more, including public works, energy, and transportation agencies. TerraGo manages over 10 million infrastructure assets for leading global cities like Chicago, London, Vancouver, and Sydney, as well as 9 of the top 10 utilities in the US.
We tailor every solution with your operations in mind—configuring workflows, forms, dashboards, and integrations using our no-code platform and hands-on delivery team to meet your exact needs today, and as they evolve in the future.
TerraGo offers end-to-end support—from implementation and training to ongoing updates and enhancements—with direct access to experts who know your solution and respond quickly. TerraGo becomes part of your team, to deliver the kind of success made possible by working side-by-side toward a common goal.
Schedule a live demo with our team to see TerraGo in action—customized for your operations. Use our book a demo page or email info@terragotech.com to get started.
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