International Empire Electric needed a customizable field data collection solution that would meet the needs of both its field crews and managers, and ultimately help deliver exceptional results to customers. Field crews needed an easy data collection solution that could be used on smart phones and tablets and not require any sort of proprietary hardware and specialty training. They also needed the ability to customize the required information collected in the field from each crew member – the solution needed to support multiple industries with manager-defined forms and ability to upload photos and media.In order to meet these requirements, IEE surveyed and evaluated the market for mobile data collection solutions. They selected TerraGo custom field applications.
For International Empire Electric, TerraGo custom field applications havev provided a flexible solution that makes the field crews and managers happy. Field workers can now easily document their findings (with text and multi-media), record observations and cite the required information defined by the main office. For the managers, it gives them the information they need to make critical decisions faster. The reports are instantly synched back to the main office from anywhere, anytime. They are able to review site reports as needed, without waiting days, months or even hours for them to come in. This has also made their customers happy with the speed and efficiency of the project milestones and accomplishments.
TerraGo field applications enable crews to instantly share photos, forms and job site reports with customers via text messages and emails. Also, they can bring a customer virtually to an installation and get immediate approval on a change order so they can keep working, eliminating delays and saving customers time and money.
Additionally, since TerraGo field applications are so user-friendly and adoption and deployment required minimal time, the ability to add more field crews, as needed, per job, is easy, no one needed any special training or additional devices. TerraGo has allowed International Empire Electric to be scalable, regardless of the job.
TerraGo field applications workforce management features and data have helped IEE to improve efficiency and operations by tracking service goals, work quotas and maintenance activities.
Ultimately, TerraGo helped International Empire Electric do the work they do so well, even better. As the old saying goes, “time is money,” and they are opening doors that were not open in the past due to their increased reporting efficiency. Less time spent using paper documents, and more time actually on-site, making customers happy and fixing issues critical to electrical infrastructure.